Introduction to the ITIL® Service Lifecycle [Book]
Service management is a set of specialized organizational capabilities for providing value to customers in the form of services. These capabilities are embedded in an organization’s management, processes, knowledge and people. They represent a serv...
ITIL® 4 Foundation - Classroom
ITIL® 4 is the latest version of the world’s most widely recognised service management framework, with changes to the syllabus. The world is getting ever closer to having a transition to the digital realm – the GDPR data regulation, the majority...
ITIL® 4 Foundation - Exam
The ITIL® 4 Foundation exam can be taken online, at any time that is convenient to you. The exam will demonstrate your understanding of the principles of ITIL® 4 and how they can be applied to their own operations.
ITIL® Continual Service Improvement [Book]
Continual Service Improvement delivers consistent, repeatable process activities as part of service quality, ITIL® has always emphasized the importance of continual improvements. Focusing on the process elements involved in identifying and introduci...
ITIL® Expert Level - Managing across the Lifecycle (MALC) Exam
Businesses around the world rely on effective IT service management, especially in the digital age, where every business process has some sort of IT behind it.
ITIL® Foundation [Book]
Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help you prepare for your ITIL® Foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplac...
ITIL® Intermediate Level - Continual Service Improvement (CSI) Exam
The business world is an ever-changing one, and for any organisation to be successful, it needs to be able to roll with the punches and continually evolve. It is ITIL® courses such as this one that can help IT professionals and senior managers to de...
ITIL® Intermediate Level - Operational Support & Analysis (OSA) Exam
Improve the operational support and analysis (OSA) within your business’ IT systems with specific ITIL® framework training that will help you to maximise productivity and efficiency within your IT services, each and every day.
ITIL® Intermediate Level - Planning, Protection & Optimisation (PPO) Exam
In the current digital age, it’s essential for a business to have an IT service framework that not only meets the requirements of service user and the business demands, but also performs at an optimum level as much as possible.
ITIL® Intermediate Level - Release, Control & Validation (RCV) Exam
Expand your organisation’s IT practices with the ITIL® framework that can help to ensure your business performs up to scratch every day. This ITIL® exam, which is part of the ITIL® Intermediate Level repertoire, covers the practices of release, ...
ITIL® Intermediate Level - Service Design (SD) Exam
Found within the Service Lifecycle selection of modules, Service Design is a core module for anyone wishing to delve into the architecture of IT services and processes, and how they are designed to ensure an organisation’s needs are fully met.
ITIL® Intermediate Level - Service Offerings & Agreements (SOA) Exam
As with all of the ITIL® Intermediate Level modules that can be found within both the Lifecycle and Capability work streams, the Service Offerings and Agreements (SOA) module is an essential piece of training for anyone needing to an in-depth look i...